Pediatric Emergency Room (ER)
Patient Stories
Expert care leaves a lasting impact on twins Charlotte and William
Almost a year after Emily and Dalton welcomed twins, Charlotte and William to their family, the parents have become a coordinated team managing little kids who are always in motion. And they wouldn’t have it any other way.
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Expert emergency care for kids in Dallas and Plano
When seconds count, you can count on Children’s Health℠. Our emergency rooms are staffed around the clock by board-certified pediatric emergency medicine specialists, nurses, respiratory therapists and support staff. Experts in many other specialties are on call and available as needed.
Our emergency rooms focus on the treatment of children, and our team is specifically trained in pediatrics - giving us an expert understanding of the health and needs of children like yours.
With pediatric emergency rooms in Dallas and Plano, we are nearby and ready to help.
Level I trauma center at Children's Medical Center Dallas: Advanced care for the most complex cases
As a Level I trauma center, Children’s Medical Center Dallas has the experts and tools to treat the most severe and life-threatening injuries. This includes:
Pediatric surgeons available at all times
Doctors who specialize in everything from brain injuries to broken bones and vision problems
UT Southwestern faculty researching new innovations in trauma care
To learn more about our Level I trauma center, read how our team of pediatric experts helped our patient Hanna recover from a scary accident.
Level III trauma center at Children's Medical Center Plano: Specialized care close to home
Families in North Dallas and beyond can access world-class critical care in the recently expanded emergency room at Children’s Medical Center Plano. Our Plano hospital was the first children’s hospital in the state to receive a Level IV trauma center designation in 2018. The hospital earned a Level III Trauma Designation from the Texas Department of State Health Services (TDSHS) in 2025, a reflection of our commitment to enhancing care to meet the needs of pediatric trauma patients across our region.
The emergency room at Children’s Medical Center Plano offers a wide range of emergency services to help children overcome the full spectrum of acute injuries and illnesses. This includes:
A pediatric emergency medicine physician on staff at all times
Specialized intensive care services
State-of-the art imaging
Transport team: If your child is at the Plano ER but needs more specialized care, our Transport team can quickly move your child to our Level I trauma center in Dallas at no cost to your family via a fleet of ambulances owned and operated by Children’s Health and custom built for children and infants.
When should you take your child to the emergency room?
You should take your child to a pediatric emergency room:
If symptoms come on suddenly and fast
When your child experiences an extreme event such as losing consciousness, having trouble breathing or being injured in a fall or accident
Children’s Health emergency rooms are open 24 hours a day, 7 days a week.
Learn more about when to take your child to the emergency room.
Can a minor go to the ER without a parent?
Federal law requires children’s hospital emergency rooms to treat all children who go or are taken to the ER, whether they’re with a parent or not. For treatments that aren’t necessary right away, we will get consent from a parent or guardian. Learn more about your rights as a patient, and how to prepare for your stay in the hospital.